A few weeks ago, when North Italia (a new Walnut Creek restaurant) opened next door to the Cheesecake Factory, all four administrators, Ivy, Vince, Warren, and I, slipped away for a pre-grand opening lunch. David Overton and his wife, Sheila, greeted us warmly. David is the CEO of the Cheesecake Factory Inc., which has purchased North Italia. I’ve been familiar with the high standards and caring attitudes David tries to imbue in his wait staff, and that day, it was like watching the finest...

“Proud Momma” was the title of a text I received this week from the parent of a fourth grader. To my surprise, it contained only a piece of artwork, a pencil drawing created by her daughter, a self-portrait of her with her friends. They were sitting, facing away from the artist, on a bench with their arms draped lovingly around each other’s backs. I immediately got why this mom was so proud. I had interviewed her for my book, The Best Things Mothers Do, and I understood that the art work...

Mornings aren’t always easy. In spite of our gentlest intentions, things sometimes go awry. Frustrations can sizzle like bacon frying on the stove. A question hovers over our morning routines: “How can we help children to start the day with good cheer?” In Room 7, the teachers (Mses. Indi, Izzy, and Natalie) have created instantaneous morning mood lifters for their kindergarten class. Instead of having their children repeat “here” when they take roll call, the teachers pose a daily question...